ORDER CONFIRMATION?

You should receive an email with your order confirmation within 5 minutes of placing your order. If you do not receive it, please check your junk/spam folder. 

We will update you with a tracking number as soon as your order despatches from our warehouse. 

CLICK & COLLECT (SYDNEY)

You will receive email confirmation when your item/s are ready. Please bring order confirmation. Ring the bell on arrival, and we will meet you at the door with your items. A signature will be required when receiving your items.

Pickup Times: Mon-Fri 10am-5pm AEST. 

Warehouse Address: 15 Kendall Street, Clyde 2142, NSW Australia

HOW LONG WILL IT TAKE?

DESPATCH TIMES

We are currently experiencing very high order volumes while having to abide by strict distancing and hygiene practices which has resulted in increased despatch times of 1-2 days.

DELIVERY TIMES

Estimated delivery times within Australia are approximately 2 to 12 working days for standard rate of delivery.

Please note there are varying delays in shipping timelines due to COVID restrictions and high volume. Allow anywhere from 2 to 5 extra business days.

EXPRESS AUSTRALIA POST

Need it faster? We offer Express Post Australia wide with Australia Post. The express delivery charge is dependent on the total weight of your order
and the price will appear at checkout once you enter your shipping address details. 

Express delivery usually takes up to 1-4 business days for the majority of metropolitan locations across Australia.

DELIVERY COSTS? (AUSTRALIA POST)

Standard Delivery

• FREE on orders $99+
• $8.95 on orders $30-99
• $12.95 on orders under $30

SHIPPING INSURANCE

When you place your order, you will be given the option to include shipping insurance.

By purchasing shipping insurance, your order will be covered from Damage, Loss or Theft.

Shipping insurance is calculated as 1% of the total purchase value of the item/s in your cart (minimum $1).

If you opt out of shipping insurance for your order, we are not liable for any damage, loss or theft.

Important:

Shipping Protection does not apply to the following below.

If your order falls under one of the categories below. please deselect Shipping Protection before proceeding to Checkout as it does not apply to your order.

• Orders delivered outside of Australia
• Digital gift cards
• Click & Collect orders

If you accidentally add Shipping Protection to your order where it does not apply, please contact us at support@houseofknives.com.au and we will process a refund for this accordingly. 

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally, excluding a few select countries. The price and estimated deliver times will be calculated at checkout based on the weight of your order and delivery address.

HOW DO I TRACK MY ORDER?

Once you make a purchase, you will receive an email receipt and by selecting the 'View Your Order' button in that email you will be able to find out the status of your order at any time.

Alternatively, you can also track your order at any time by going to our website, selecting 'Track Your Order' in the header or footer of our store.